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Shipping & Returns

Shipping

We ship worldwide. When you place an order, you will receive a tracking number for live updates email notifications letting you know when your order ships and when it has been delivered.

 

Our products are handmade. Please allow 3-7 business days for delivery.

 


Insurance

Most orders deliver as expected. While it is rare, mistakes can happen and packages occasionally get lost or stolen during transit. To protect your order, we offer shipping insurance with Route. It only costs 1% of the order total and it covers you 100% with a free replacement in case something happens.

 

While you do have the option to opt out, we strongly recommend customers include the insurance with their purchase just in case. We cannot cover lost or stolen packages unless insurance is included.

 


Returns & Exchanges

We think you'll love your purchase. But just in case something isn't right, we offer returns and exchanges with shipping on us. Any unused, non-custom product can be returned for a full refund or exchanged within 30 days of delivery.

To initiate a return or exchange, send us a message or email us at hello@woollymade.com with your order number and we will send you a pre-paid return label. Please allow up to 10 days for your refund to be processed.