We ship worldwide. Please allow 3-7 business days for U.S. deliveries or 5-10 business days for international deliveries. When you place an order, you will receive a tracking number for real-time updates and email notifications letting you know when your order ships and when it has been delivered.
Most orders deliver as expected. While it is rare, mistakes can happen and packages occasionally get lost or stolen during transit. To protect your order, we offer shipping insurance in partnership with Route. It only costs 1% of the order total and they cover you 100% with a free replacement if something happens. You can opt out, but we strongly recommend customers include the insurance with their purchase just in case. We cannot cover lost or stolen packages unless insurance is included.
A Woolly Made product should never fail you. If something breaks at any point in the life of your product, send us a message or email us at email@example.com and we will be happy to repair it free of charge.